Terms & Conditions

Last updated: June 2026

1. SUBJECT MATTER

1.1 These general terms and conditions (hereinafter: “General Terms and Conditions” ) govern the contract (hereinafter: “Contract” ) concerning the access to and use by users (hereinafter: “User(s)” ) of the services and content referred to in Article 2 below (hereinafter: “Services” ). The Services are provided by MyAiON Inc., a limited liability company incorporated under the laws of the United Arab Emirates, with registered office in Al Tunoub Street, Al Hisn, W5, Abu Dhabi, United Arab Emirates, Commercial Licence No. CN-64138214 (hereinafter: “Company” ), through the “Yasi One” application (hereinafter: “Application” or “Yasi One” ), which is available online in both web and mobile versions for smartphones, tablets, or other devices that may support its functionalities (hereinafter, collectively referred to as the “Devices” ).

1.2 Everything governed below with reference to the Application is valid and applies, as compatible, to all versions of the Application.

1.3 The activities carried out by the Company through the Application does not include financial and/or investment services of any kind.

1.4 The use of the Application and its functionalities is subject to the User’s prior acceptance of these General Terms and Conditions and to the completion of the registration process to create a personal user account (hereinafter: “ Account ”). Where provided within the Application, access to specific functionalities may also be subject to the subscription to a paid plan and to the payment of the applicable fee. Accordingly, the use of the Application constitutes the User’s full and unconditional acceptance of these General Terms and Conditions.

1.5 These General Terms and Conditions shall be binding from the User’s first access and shall remain valid and effective for as long as the User’s Account is valid, in accordance with the provisions of these General Terms and Conditions. Except as provided in Article 6.2 of these General Terms and Conditions, the Company reserves the right to modify, update, and/or change these General Terms and Conditions by giving written notice to the User via a notification on the Application at least 30 days before the updated General Terms and Conditions come into effect. If the User does not accept the changes, they will not be able to use the Application.

1.6 The following documents, where referred to or made available on the Application, form an integral part of these General Terms and Conditions: (i) Plans and Pricing; (ii) any applicable policies and/or rules of use; (iii) the Privacy Notice and the Cookie Policy. In the event of any conflict between these General Terms and Conditions and the documents referred to, these General Terms and Conditions shall prevail, unless more specific provisions apply with respect to the relevant feature or functionality.

2. APPLICATION AND SERVICES

2.1 Yasi One is an artificial intelligence-based solution that provides Users with the following functionalities and Services which may be accessed, as applicable: (i) within the limits of any free allowances made available by the Company (e.g., Free Plan); and/or (ii) through the subscription to plans and/or the purchase of Yasi Credits and/or packages, as set out in the Application.

a) AI-based search functionality. This Service provides Users with an artificial intelligence–powered search tool that collects information from publicly available web sources, with the option to use geolocation data, where enabled by the User. This functionality may be used by means of text or voice input.

b) Voice search and voice input. The Application enables Users to perform searches also through voice commands, by using the speech-to-text tools available on mobile devices and web browsers. As outlined above, during the search process the Company does not have access to all relevant content in plain text; search results are generated using the embeddings mechanism described above.

c) Voice message and text summarisation. The Company provides a set of features (hereinafter: “Quick Actions” ) that enable the User to process content within Yasi One, including: (i) summarisation of text or audio content, (ii) translation of text content, (iii) transcription of audio content, and (iv) description of images. Quick Actions may be activated in relation to: (a) content directly uploaded by the User to Yasi One; and (b) content shared by the User from third-party applications (such as voice messages from WhatsApp or Telegram) directly into Yasi One via the device’s native sharing functionality. In the latter case, the shared content is processed solely to generate the requested output and is not stored within the User’s account. The transcription functionality is available solely for audio content. Image description functionality is available solely for image files. The outputs generated through Quick Actions are produced by artificial intelligence systems and may not be accurate, complete, or fully representative of the original content. The Company does not guarantee the correctness, reliability, or exact correspondence of such outputs with the original content. The Company processes the content uploaded by the User exclusively for the purpose of providing the requested functionality and in accordance with its Privacy Notice. The User represents and warrants that it has all necessary rights, consents, and legal bases to upload and process the content through Quick Actions, and agrees to indemnify and hold harmless the Company in accordance with Article 7.8 of these Terms for any unlawful or improper use of such functionalities.

d) MY FILES. My Files is a dedicated storage space where Users can upload their favourite files, documents, images, and web sources. Yasi One’s artificial intelligence will analyse and process the content uploaded to My Files and transform it into a source of knowledge to use in conjunction with the system’s other tools.

e) IMAGE GENERATION. Image Mode is the dedicated section inside Yasi One that enables Users to generate images through artificial intelligence tools. In this section, the User can enter a text prompt and, where applicable, upload a Reference Image to guide the final composition. The images produced ( “User Output” ) are generated through a process that combines the prompt provided by the User with automatic enhancement techniques (prompt boosting) and the algorithmic intervention of Yasi One’s AI, which contributes significantly to the outcome. The generated images are automatically stored in My Gallery, which serves as the User’s personal archive of the Outputs created in Yasi One. From My Gallery, the User may download or manage their images. The User acknowledges that, due to the nature of generative artificial intelligence systems, the Output may not be unique or may be replicated, and that other users may obtain similar or identical outputs as a result of comparable inputs; therefore, the Company does not guarantee the uniqueness, exclusivity, originality, or protectability of any Output. To the extent permitted by applicable law, the User retains all rights in and to their Inputs (including any uploaded images, texts, and files). With respect to Outputs generated through Yasi One, and for the purpose of using and commercially exploiting such Outputs, the User is granted, to the extent permitted by applicable law, a worldwide, perpetual, non-exclusive, irrevocable, transferable, and royalty-free licence to use such Output for personal and commercial purposes, in compliance with applicable law and these General Terms and Conditions. Such licence shall be automatically revoked in the event of a material breach of these General Terms and Conditions. The User authorises the Company, within the scope of the rights owned or lawfully controlled by the User and for the duration and purposes of the Service, to use the Output (and, where necessary, the Inputs) in order to (i) provide, manage, maintain, and improve the Application and its functionalities; (ii) perform security checks, abuse prevention, and compliance checks; and (iii) comply with legal obligations and manage disputes. To this end, the User grants the Company a non-exclusive, worldwide, royalty-free, sub-licensable, and irrevocable licence to use, reproduce, modify, publish, and distribute the Output to the extent necessary for the foregoing purposes and in accordance with applicable law.

f) MUSIC MODE. Music Mode is a feature within the Application that enables Users to generate, through the use of artificial intelligence, original musical compositions (hereinafter, the “ Musical Tracks ” or “ Musical Outputs ”), based on inputs provided by the User, including, by way of example, textual instructions, stylistic references, narrative indications, mood parameters and/or generation parameters. The User retains all rights in and to the inputs they provide (including, by way of example, prompts, lyrics, and any materials uploaded) and grants the Company a non-exclusive, worldwide, royalty-free licence limited to what is necessary to receive, host, process, reproduce, and use such inputs for the purpose of providing, maintaining, protecting, and improving the Application and its functionalities, as well as preventing abuse and breaches of these General Terms and Conditions. To the extent permitted by applicable law and within the scope of rights effectively available, the Company grants the User a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, communicate to the public, and distribute the Musical Outputs generated through Music Mode, including for personal and/or commercial purposes. The User acknowledges and agrees that, due to the nature of generative artificial intelligence systems, Musical Outputs may not be unique, and that identical or similar outputs may be generated for other users based on comparable inputs. The Company does not guarantee the uniqueness, exclusivity, or absolute originality of any Musical Output. Musical Outputs generated through Music Mode are made available to the User within a dedicated section of the Application referred to as “My Music”, which allows the User to access, store, manage, and organise their Musical Outputs. Unless otherwise expressly provided, content stored in “My Music” remains private and accessible only to the User. It is further understood that the Company may use Musical Outputs on a non-exclusive basis, without any obligation to pay compensation, strictly for the purposes of providing the Service and for promotional or editorial activities related to the Application (including, by way of example, inclusion in curated playlists), within the limits of the rights effectively available and in compliance with applicable law.

2.2 Users are expressly prohibited from using the Application to share, for any reason, data relating to criminal convictions and offences referring to identified or identifiable persons, if such data are publicly known and/or accessible; therefore, when submitting queries to the Application, in the chats between Users, or while using any Yasi One Service, Users must refrain from sharing or uploading judicial data. The Application is neither intended nor is it designed for the treatment, processing or storage of judicial personal data. Without prejudice to the Company’s commitment to delete and not use such data, if it is nevertheless shared by the User in any way, through Yasi One, the User assumes full responsibility for it, expressly indemnifying the Company against any claim, cost, damage or sanction that may be made against it due to the User’s violation of this prohibition.

2.3 Access to the Application and use of the Services are subject to prior access to the portal https://app.yasi.one or to the download and installation of Yasi One on the Devices.

2.4 The Application, except for the web app version, is supported by devices running iOS 15.0 or Android 7.0, or later versions. Therefore, the Application and/or Services may be usable in a limited manner or not usable at all in the case of outdated versions of the operating system installed on the User’s Devices. Downloading and using the Application may involve the use of mobile data connections. Therefore, it is understood that any costs charged to the User by their telephone provider for the use of data traffic are the sole responsibility of the User and may vary based on their rate plan. The Company shall in no way be liable to the User if the User is unable to access the Application due to the lack of internet connection and/or a device.

2.5 In order to enable the effective functionality of the Services, the Application may require the User to authorise access to specific components or functions of the Devices (e.g., microphone activation, localisation). Therefore, the User acknowledges that, in the event that such authorisation is not granted, the Application and/or the Services may not function or function in a limited manner.

2.6 The Company may, at any time, activate new Services or additional features in the Application, including paid ones, which may be offered either through a subscription model or as a one-shot payment. In such cases, the Company will notify the User, who may freely decide whether to subscribe to the paid Services by adding them to their current subscription upon payment of the specified additional fee.

3. EXTERNAL CONTENT AND LINKS

3.1 When using the Application and the Services, the User may upload and share with other Users their own content such as, but not limited to, messages, audio files, video files, digital documents, images, links, and application software (hereinafter: “Content” ). The Musical Tracks generated via Music Mode shall constitute “Content” for the purposes of this article.

3.2 The User acknowledges that the Outputs are generated or modified using artificial intelligence systems and may be realistic or misleading. The User undertakes not to use the Application to create or disseminate misleading content, identity substitution, or deepfakes in violation of the law or the rights of third parties and, where required by applicable law or the context of use, to clearly disclose the artificial or manipulated nature of the content. The Company may adopt technical measures and limit or remove content that presents risks of abuse, fraud, or violation of rights.

3.3 However, the User acknowledges that, due to the nature of generative AI tools, the Content produced through Yasi One’s tools and Yasi One AI may not be unique. By providing similar inputs, third-party users may obtain similar or identical output. The Company, therefore, does not guarantee the uniqueness or exclusivity of the Output.

3.4 The User represents and warrants that any Content uploaded and/or shared through the Application and the Services, does not infringe any applicable law and/or any third-party rights. In particular, the User declares that they own and/or lawfully control the Content uploaded or provided as input (including, without limitation, any works, texts, audio, voices or other third-party materials), including from an intellectual property standpoint, and that they have obtained all necessary authorisations and/or consents where required. It is understood that, with respect to the Outputs generated through AI functionalities (including Musical Tracks generated with Music Mode), the licensing provisions set out in these General Terms and Conditions shall apply.

3.5 The User hereby agrees that:

 In the event that they do not renew the Contract and/or decide to deactivate the Application Account, their Account data and Content may be permanently lost and no longer retrieved, without the Company being liable in any way and for any reason;

 Through the Application, the User may access Content uploaded by other Users that may be inaccurate, incomplete, misleading, illegal, offensive or otherwise harmful and for which the Company, to the extent recognised by applicable law, shall in no way and under no circumstances be held liable.

 In the event that the User decides to delete their search histories, such data will be permanently deleted and will no longer be retrievable.

3.6 The User acknowledges that the provision of the Services referred to in Article 2 requires the processing of the content, data, and interactions generated by the User within Yasi One. In particular, for the purpose of enabling the functionalities offered by the platform, including, by way of example, the Quick Actions, the Company is authorised to access and process the Content strictly to the extent necessary and in accordance with these General Terms and Conditions and the applicable Privacy Notice. Such access and processing shall be limited to what is necessary for the performance of the Services requested by the User and shall be carried out in compliance with applicable data protection laws and the provisions set out in the Privacy Notice, which is available at any time within the Application. By activating their Account and accepting these General Terms and Conditions and the Privacy Notice, the User acknowledges and agrees that the Company may access and process the Content for the purposes described above, within the limits and in accordance with the terms set out herein.

3.7 The Application may contain links: (i) to services or applications managed by the Company (hereinafter: “Internal Links” ); and/or (ii) to websites or resources managed by third parties (hereinafter, “External Links” ). With respect to Internal Links, the terms, policies, and privacy notices of the destination service apply. With respect to External Links, the User acknowledges that access to such links through the Application does not imply any approval or verification by the Company and that access is at the User’s sole discretion, since the Company has no control over the content and/or products and/or services provided through such External Links, nor over the privacy policies and/or security measures applied by the operators of such External Links. Accordingly, the Company shall not be held liable in any manner whatsoever for:

 the actual availability and accessibility of External Links;

 any errors, inaccuracies or omissions in the content related to External Links;

 possible malfunctions and/or interruptions in the availability of the External Links or Devices, including in the event of damage due to viruses and/or destructive elements originating from them, or for any harmful consequences of any nature that may be caused to the User or third parties by interaction with External Links.

3.8 Therefore, the User assumes, exclusively, total, and unconditional responsibility for any losses, costs, and direct and/or indirect damages, of any nature and extent, that may arise from interaction with the External Links, possibly seeking recourse exclusively against the operators of such External Links in connection with any related disputes.

4. ALGORITHM LOGIC, OPERATION AND DECISION-MAKING PROCESS

4.1 The Yasi One algorithm operates by identifying and selecting the most relevant sources from publicly available web content, excluding any sources previously blocked by the User, and presenting a summary of the selected content through the chat interface.

4.2 The User may at any time express dissatisfaction with the results obtained by selecting, if they wish, the reason for such dissatisfaction through the appropriate reporting section, using the provided form, or by blacklisting the source from which the undesired result originated, specifying the reason. The algorithm will process this information by excluding the blacklisted source from future search results for that User. The exclusion of blacklisted sources is applied automatically, without human review of individual filtering decisions. Human intervention may, however, take place when it becomes necessary to remove stored information or to disable access to it, following direct reports and, in any case, as soon as the Company becomes actually aware that the information at the origin of the transmission has been removed from the internet, or that access to such information has been disabled, or that a judicial authority or administrative body has ordered the disabling of access to such information or its removal, or when it becomes aware that activities or content stored and provided by a User are unlawful.

4.3 The Company, as an intermediary service provider, has no general regulatory obligation to supervise the information it transmits or stores, nor to actively ascertain facts or circumstances indicating the presence of illegal activities; therefore, without prejudice to the obligation to remove the stored information referred to in the preceding point within the limits established by the applicable regulations, the Company assumes no responsibility about the content searched through or uploaded to Yasi One.

5. ACCOUNT REGISTRATION AND AGE REQUIREMENTS

5.1 Account creation takes place exclusively within the Application, accessible via the web app at https://app.yasi.one or by download from the official app stores. The portal https://app.yasi.one serves as the primary access point to the Application and does not enable account registration independently of the Application flow. For the purpose of registration, the User is required to provide the requested information and create their access credentials. The User represents and warrants that the information provided is accurate, complete, and kept up to date, and shall be responsible for its truthfulness.

5.2 Activation of the Application and/or the Account will be communicated to the email address provided by the User during the registration process. Initial access to the Application may be subject to a strong authentication mechanism, which may include the generation of a one-time code sent to the User through the selected communication channel, to be entered to access and use the Service.

5.3 When creating an Account, the User may be required to define a unique username and password combination (hereinafter, the “ Credentials ”) or alternatively authenticate through a third-party single sign-on (SSO) provider, in accordance with the options made available within the Application. In the case of SSO authentication, access to the Application is performed through the User’s account with the relevant third-party provider, and the Company does not manage or have access to the authentication credentials associated with such account. The User undertakes to keep their Credentials, as well as any access to third-party authentication accounts, secure and not to share them with third parties. The User is responsible for any activity carried out through their Account, unless they demonstrate that such use occurred without their authorisation and without fault or negligence on their part.

5.4 The User acknowledges that their Account is personal and non-transferable and may be used exclusively to access Yasi One. Any authentication credentials or access methods associated with the Account, including those provided directly by the User or through third-party authentication services, are strictly personal and may not be shared or transferred to third parties.

5.5 For the purposes of using certain functionalities in the Yasi One ecosystem, the Company may make available digital credits known as Yasi Credits (hereinafter, “ Yasi Credits ” or “ YC ”), which may be used on Yasi One in accordance with the applicable terms. The User’s Yasi Credits are held in a unified basket (hereinafter also referred to as the “ Basket ”) within Yasi One.

5.6 Following registration on Yasi One, the Company automatically credits the User with the Free Plan allocation (100 Yasi Credits/month). Such allocation is credited upon initial activation of the Account and is renewed monthly, in accordance with the terms indicated on the Application. The User may request a paid upgrade to the Elite plan, which provides 1750 Yasi Credits per month. Only Users subscribed to the Elite Plan can purchase Additional Yasi Credits through Yasi One and in accordance with the applicable terms. Users subscribed to the Free Plan cannot access Additional Yasi Credit packages. It is understood that packages, names, quantities, and prices are set out in the Application and may be updated in accordance with these General Terms and Conditions.

5.7 The creation of an Account and use of the Service are reserved solely to individuals who have reached the age of majority under the applicable law and who have the legal capacity to enter into binding contracts. During registration, the User is required to declare that they meet such requirements.

5.8 The Company relies on this declaration unless there are reasonable grounds to believe otherwise; in such case, the Company may request further verification and/or suspend or deactivate the Account, within the limits permitted by applicable law. On this basis, any acceptance of the Terms and Conditions and any consent given through the Account is deemed to have been validly given by the User.

5.9 If the Company becomes aware that an Account is being used by a minor, it may suspend or deactivate the Account. The responsibility of those who have allowed or facilitated access by the minor remains unchanged, within the limits of the law.

5.10 The User guarantees that all information provided during the Account registration process, as referred to in this article, is true, accurate, complete, and up to date, assuming full responsibility in this regard. Should the User provide false, outdated, or incomplete data, the Company shall have the right, at its sole discretion, to prevent the User from accessing the Application by deactivating the Account, without anything being, in such case, due to the User in any capacity whatsoever.

5.11 Yasi Credits, regardless of how they were assigned or made available to the User (including under paid plans, free plans, trial periods, promotions, referral programmes, ambassador programmes, commercial partnerships, agreements with third-party companies, or other commercial or promotional initiatives), constitute exclusively a technical capacity to access the features of the platform, subject to the limits and conditions set by the Company, without conferring on the User any right to reimbursement, transfer, or unlimited use of the Service.

The consumption of credits for each operation depends on the computational complexity of the request and cannot be predetermined at a fixed rate, as it is influenced by variables such as the nature and length of the input, the type of feature activated, the size of the content processed, and the length of the output generated. Operations that appear similar may therefore result in different credit consumption.

The use of Yasi Credits is subject to a standard daily limit and to fair use rules, as further described in the technical documentation available in the Help Centre on the website.

5.12 Unless otherwise communicated in writing by the Company, the use of credits is subject to a standard daily limit per User, calculated on a daily basis according to the system clock adopted by the Company. Upon reaching or exceeding the daily threshold, the Company may temporarily suspend the use of credit-consuming features until the next daily reset. Such temporary suspension does not constitute a malfunction, service disruption, or breach by the Company, and does not entitle the User to any refund, compensation, indemnity, or extension of the Service. The Company reserves the right to apply the daily limit through automated systems, manual controls, rate limiting, temporary suspension of features, or other technical measures designed to ensure the stability, security, and economic sustainability of the Service. The failure to apply the daily limit, even for extended periods or in relation to specific Users, plans, initiatives, or commercial agreements, does not constitute a waiver of the Company’s right to apply such limit at any time, nor does it create an acquired right for the User to use the Service beyond the applicable daily threshold. For further details on applicable limits and fair use rules, see the technical documentation available in the Help Centre on the website and Articles 7.1 and 7.2 of these General Terms and Conditions.

6. DURATION AND TERMINATION

6.1 The Subscription Agreement shall have a monthly term, starting from the date of activation. Upon expiry of each billing period, the Agreement shall automatically renew for successive periods of the same duration, unless the User cancels the subscription at any time through the dedicated features available on the Platform or within the Application. Any cancellation shall take effect at the end of the then-current billing period. Until such date, the User shall continue to have access to the Services. No refunds, whether full or partial, shall be provided for any unused portion of the subscription period. Upon expiry of the non-renewed subscription period, the User shall no longer have access to the paid features of the Service. In any event, three (3) years after termination of the Agreement for any reason, the Company shall permanently delete the User’s Account, including all associated data, content, and chat history, unless retention is required or permitted under applicable law. Any temporary suspension of credit-consuming features resulting from the reaching of the applicable daily usage limit does not constitute a malfunction, service disruption, or breach on the part of the Company, and does not entitle the User to any refund, compensation, or extension of the Service. For the applicable limits and fair use rules, see Articles 5.12 and 7.2 of these General Terms and Conditions.

6.2 The Company may change the price of the Services and/or Yasi One subscriptions by giving notice to the User in accordance with Article 1.5 of these General Terms and Conditions, provided that such changes are communicated with reasonable notice prior to the next billing date. Such changes shall take effect with respect to the User as of the next renewal, unless the User exercises the right to cancel or terminate the subscription prior to renewal in accordance with the preceding paragraph.

6.3 Payment will be made automatically by charging the payment method indicated by the User at the time of the first purchase. Payment collection is handled on behalf of MyAiON Inc. by Synapsia S.r.l., acting as MyAiON Inc.’s authorised payment collection agent. Transactions may therefore appear on the User’s payment statement under the name Synapsia S.r.l. The User is responsible for ensuring that the payment method provided is valid and that they are duly authorised to use it. In the event of unauthorised use of a payment method not attributable to the User’s fault or negligence, the User’s liability shall be limited in accordance with applicable law, including applicable payment services regulations. The Company shall not be liable for any fees, charges, or costs imposed by the User’s bank or payment provider in connection with the transaction. In the event that the payment method indicated by the User is not valid or the transaction cannot be processed, the payment will not take place and the User will not be able to access or use the paid features of the Service.

6.4 The User may withdraw from the contractual relationship and request Account closure at any time through the features available in the Application and/or by contacting the support channels indicated in these General Terms and Conditions. Such withdrawal shall take effect at the end of the then-current billing period, unless otherwise required by applicable law. Access to the Services shall continue until such date. No refund shall be provided for any unused portion of the billing period, in accordance with Article 6.1.

6.5 The Company may suspend or deactivate the Account and/or terminate the relationship, with immediate effect or with reasonable notice, depending on the severity and nature of the violation, in the following cases, by way of example:

 breach of these General Terms and Conditions;

 fraudulent use of the Service or Yasi Credits, or repeated disputes;

 unlawful use of the Application or publication of illegal content;

 need to protect the security of the Application, other users, or the Company;

 legal obligation or order from the Authorities.

6.6 The Company may, in any event, terminate the Contract at any time by discontinuing the provision of the Services, upon thirty (30) days’ prior written notice sent via email. Any termination by the Company pursuant to this article shall result in the permanent closure of the User’s Account, and the User shall no longer be able to access the Services as of the effective date of termination. In such case, the Company shall reimburse the User, on a pro-rata basis, for any prepaid subscription fees corresponding to the unused portion of the then-current billing period as of the effective date of termination. Except for the foregoing, the User shall not be entitled to any further compensation, indemnity, or reimbursement.

6.7 In the event of termination due to a violation attributable to the User, the Company may, within the limits of the law, decline to grant any refund for Yasi Credits purchased but not used.

6.8 In the event of Account closure, the Company may delete or anonymise the User’s data in accordance with the privacy policy and retention policies, without prejudice to the retention obligations provided for by applicable legislation (e.g., accounting/tax and security) and the need to retain technical and accounting evidence relating to the Yasi Credits ledger and transactions.

7. USER OBLIGATIONS AND PROHIBITIONS

7.1 By accepting these General Terms and Conditions, the User undertakes to:

 use the Services in accordance with applicable laws and regulations, and in compliance with the rights of the Company and third parties, strictly adhering to these General Terms and Conditions and any technical instructions for use that may be communicated by the Company;

 keep their Credentials safe and not disclose them, thus preventing them from being used improperly or unduly, and in any case remaining responsible for any use of the same and for any operation carried out through access to their Account;

 refrain from taking any action that could compromise the security of systems and/or equipment to which the User has access through the Services, or compromise, interfere with, or disrupt the operation of the Application;

 not interfere with the Services and not attempt to access them using a method other than the interface provided by the Company or in violation of the instructions provided by the Company;

 promptly notify the Company of any misuse of their Credentials or any security incidents concerning the Services of which the User is aware;

 ensure their inputs do not contain content that may violate intellectual property rights, privacy, or other rights of third parties;

 refrain from using the Service for activities deemed illegal by the law of the state in which the User operates;

 use Yasi Credits exclusively in accordance with the rules set out in these General Terms and Conditions, including prohibitions on transfer, sale, exchange, and fraudulent generation.

7.2 Therefore, the User is prohibited from:

 compromising, interfering with, or interrupting the functionality of the Application and/or Services;

 circumventing, or attempting to circumvent the security measures put in place to protect the Application and/or Users, including the restrictions on access and use of the Application;

 taking any action that may compromise the security of systems and/or equipment to which the User has access through the Application or Services;

 attempting to access the Services through means other than the Application or any additional methods expressly made available by the Company, or in breach of the instructions provided by the Company;

 obtaining the Application through means other than the distribution channels authorised by the Company;

 falsifying one’s identity;

 taking any action or creating, sharing, or uploading any Content that may be unlawful, harmful, threatening, abusive, harassing, defamatory, and/or libelous, vulgar, obscene, invasive of another’s privacy, racist, classist, or otherwise objectionable;

 publishing any commercial or non-commercial advertising through the Application without the prior written consent of the Company;

 collecting and using information and data from other Users unlawfully;

 using the Services for unlawful, offensive, defamatory, or discriminatory purposes, including, but not limited to, processed conversation summaries, as well as images and musical tracks generated with Yasi One’s generative AI;

 using the Services, including summaries of processed texts or messages, for illicit purposes;

 violating, intentionally or unintentionally, any applicable law or regulation;

 circumventing filters, safety systems, or technical measures designed to prevent prohibited content, or providing input intended to generate illegal content or to violate the rights of third parties;

 selling, exchanging, transferring, or converting Yasi Credits.

 using Yasi Credits in an anomalous, abusive, automated, fraudulent, non-personal, or bad-faith manner, or in any way liable to generate disproportionate costs, Service degradation, security risks, or violations of third-party provider policies. By way of example, the following constitute anomalous or non-compliant use:

 the massive or repetitive generation of images, music, video, text, files, automations, or other content in quantities inconsistent with ordinary use of the Service;

 the use of credits via bots, scripts, automations, scraping systems, multiple accounts, or abusive sharing of credentials;

 the use of credits to provide services to third parties, resell outputs, create large-scale productions for unauthorised commercial purposes, or circumvent the limits set by the Service;

 concentrated and intensive credit consumption liable to generate disproportionate costs for the Company or for third-party services integrated in the platform;

 any use incompatible with ordinary personal, internal professional, or corporate use of the Service.

7.3 The Users are expressly prohibited from creating an account with a different e-mail address and/or name if they have previously been banned by the Company from using the Application.

7.4 Relationships maintained between Users, including the exchange of images and videos, occur solely between Users without the Company being a party to the relationship and without any liability whatsoever. The Company’s rights to manage and moderate the Application remain unaffected. To this end, by way of example, the User agrees to: (a) not misuse the Services to engage in unlawful and criminally punishable conduct; (b) report to the Company, through the appropriate channels, any unlawful conduct engaged in by other Users of which it has knowledge; (c) report to the Company, through the appropriate channels, any news or results that have illicit content and that the User has accessed or otherwise become aware of through the search results provided by the Application within the scope of the Services rendered.

7.5 The user acknowledges that, in case of use of the Application and/or the Services in breach of these General Terms and Conditions or in case of unlawful behavior with reference to the legislation applicable to the User or in case of Content shared by the User that may harm other Users, third parties involved or the Company, the Company, at its sole discretion, shall have the right to remove the Content, in part or in full, pursuant to the applicable legislation. Examples include child pornography, content that promotes human trafficking or harassment, content of a terrorist nature, and content that infringes on the intellectual property rights of others.

7.6 In the cases referred to in Article 7.5 , the Company reserves the right to suspend and/or discontinue at any time and without any obligation to give prior notice, any access and use of the Application by the User, possibly deleting and permanently blocking their Account, by mere notice to the User, without the User being able to claim anything for any reason. The Company also reserves the right to terminate the Contract with the User by written notice that will be sent to the e-mail address indicated during registration.

7.7 In order to ensure compliance with the rules of conduct established by these General Terms and Conditions, the Application is equipped with content moderation mechanisms. Such mechanisms prevent the retrieval of Content that is inappropriate or prohibited under the regulations, based on the semantic analysis of search queries.

7.8 The User agrees to indemnify and hold the Company harmless from any claim, demand, loss, cost, expense, liability and/or adverse consequence arising to the Company from actions and claims brought against the Company by third parties, when such actions or claims result from, or are causally connected to, the User’s improper or unlawful use of Yasi One and the Content, including inputs and outputs, in breach of these General Terms and Conditions. This obligation also applies when such actions or claims brought by third parties result from or are causally connected to acts or conduct carried out by the User within their exclusive personal sphere that entail the violation of the rights of any third party.

8. SERVICE AVAILABILITY

8.1 The User acknowledges and agrees that the Company may suspend or interrupt the access to the Application and/or the Services, in whole or in part, at its own discretion and also for causes beyond any control of the Company, such as, but not limited to, system slowdown, congestion and/or overload, disruptions affecting the internet access network, the telephone lines and processors that manage telematic traffic, tampering, or unlawful interventions by third parties on services or equipment used by the Application, exceptional events, force majeure or fortuitous event, without anything being due to the User for such suspension/interruption. The Company nevertheless undertakes to implement reasonable measures to ensure the Service continuity and to mitigate the impact of such events. The Company may also temporarily limit access to credit-consuming features upon reaching the applicable daily usage threshold, in accordance with Articles 5.12 and 7.2 of these General Terms and Conditions.

8.2 The Application and/or the Services may also be suspended or interrupted, in whole or in part, in order to carry out ordinary and extraordinary maintenance operations in accordance with Article 9 below, or in order to remedy faults, flaws, defects, malfunctions to one or more elements of the infrastructure, as well as in the event of emergencies or security threats. Where reasonably possible, the Company will give notice to the User via a notice on the Application and/or email associated with the Account. In case of urgency (e.g., vulnerability, security incidents, risk of abuse or attack), the suspension may also take place without prior notice. The Company will take care to restore the functionality of the Application and/or the Service as quickly as possible and without incurring any liability on its part, in accordance with best technical practices, it being understood that any liability is excluded or limited to the extent permitted by applicable law.

9. MAINTENANCE

9.1 Maintenance activities of the Application and/or Services by the Company ( “Maintenance” ) may consist of:

 corrective maintenance, which includes interventions aimed at correcting malfunctions or errors (e.g., bugs);

 evolutionary maintenance, which includes all technical interventions aimed at improving operation and usability, adding new functionalities and features, and adapting to regulatory changes and the reference context (update).

9.2 The Company manages Maintenance according to its technical and organisational needs and does not guarantee that interventions will take place at specific intervals or within predetermined time frames. The Company will, however, take reasonable measures to ensure the proper functioning of the Application and the security of the Service, including through updates.

9.3 In order to continue using the Services regularly, the User is required to install the updates of the Application provided through the channels authorised by the Company. No objection may be made to the Company in the event of malfunctions of any nature of the Application and/or the Services that the User has not allowed to be corrected through the installation of appropriate updates. In no event shall the Company be liable for the updating of the Application and/or the Services that the User has performed independently through methods not authorised by the Company itself.

10. WARRANTY

10.1 The User expressly acknowledges and accepts that:

 the Application is provided on an “as is” and “as available” basis. To the extent permitted by law, the Company makes no express or implied representations or warranties, including, without limitation, warranties of performance, merchantability, or fitness for a particular purpose. To the fullest extent permitted by any mandatory provisions of law, the Company makes no further warranties, express or implied;

 the Company may update, modify, change, or improve the Application at any time in its sole discretion without any obligation to give prior notice;

 the use of the Application and Services is made at the User’s sole and complete responsibility;

 the Company does not guarantee that the Application and/or Services will meet the User’s needs, will not infringe the rights of third parties, will result in any particular outcome, or will always operate without interruption, in a timely manner, securely, or free from errors; in particular, due to the nature of generative AI systems, the Company does not guarantee that the Outputs (including generated or modified images) are error-free, suitable for a specific purpose, or that similar outputs may be generated for other users;

 the Company does not guarantee that any errors in the Application and/or Services will be promptly corrected and/or removed;

 the Application may contain links to other websites or Internet resources managed by third parties, including for advertising purposes, with respect to whose contents the Company cannot be held responsible in any way.

10.2 The Company does not guarantee the capacity to act or the good faith of other Users.

10.3 The User acknowledges that the proper functioning of the Application and the Services requires an internet connection and that the quality and speed of the network connection and the data transmission depend solely on the type of connection used by the User at their sole expense. The Company is unable to control the transfer of data in communication systems and cannot prevent any delays, failures to distribute connectivity, interruptions, or other damages arising from or attributable to the User’s connection to the network or their internet service provider. Therefore, the Company assumes no warranty or liability in this regard.

10.4 The warranties referred to in this article shall not apply if the User has used the Application or Services in an incorrect, unlawful or in a manner that does not comply with these General Terms and Conditions and/or any further instructions provided by the Company, as well as in the event of malfunction or inadequacy of the Devices.

10.5 The User acknowledges that the Application and/or the Services may depend, in whole or in part, on infrastructure, software, or services provided by third parties. To the extent permitted by applicable law, the Company makes no warranties and assumes no responsibility for interruptions, malfunctions, delays, or unavailability attributable to such third-party services, it being understood that the Company will take reasonable measures to limit their impact and restore the Service as quickly as possible.

10.6 The User acknowledges that the Application and/or the Services, including generative AI tools and the Outputs are provided for general purposes and do not constitute, nor can they be interpreted as professional advice. The User is solely responsible for: (i) assessing the suitability of the Outputs for their purposes; (ii) carrying out the necessary checks and verifications before using or publishing the Outputs; and (iii) complying with applicable law and third-party rights (including intellectual property rights, image rights, trademarks, and privacy rights), to the extent permitted by applicable law.

11. LIMITATIONS OF LIABILITY

11.1 Without prejudice to the mandatory limits of the law, the Company shall not be liable in the event of delays, malfunctions, and interruptions occurring with regard to the operation of the Application and/or the Services, nor shall it assume any liability for damages of any kind or nature whatsoever that may be caused to the User and/or third parties as a result of the use and/or non-use of the Application and/or the Services.

11.2 In particular, the Company assumes no liability for indirect damages (including, but not limited to, loss of profits, business interruption, loss of earnings) or for the loss or inability to access or use features, Content, data, information, and for any other economic loss suffered by the User and/or third parties arising from the use and/or non-use of the Application and/or Services.

11.3 Subject to mandatory legal limits, the maximum limit of the Company’s liability for any damage or loss, arising in any way to the User or any third parties in connection with or in execution of these General Terms and Conditions, shall in no case exceed the economic value at the time of payment of the fees paid by the User for the paid Services in the 6 (six) months preceding the occurrence of the event giving rise to liability. In any case, if the User has not made any purchases in the previous 6 months, the Company’s total liability shall not exceed USD 100, except for mandatory legal limits.

11.4 It is understood that the Company shall not be held liable in any way to the User and/or third parties for malfunctions or defects arising from the User’s improper use of the Application, from the connection equipment used by the User, from any modifications to the Application and/or Services made by the User or unauthorised third parties, or, in any event, from any use of the Application and/or the Service that does not comply with the General Terms and Conditions.

12. LICENCE TO USE THE APPLICATION — INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

12.1 Subject to these General Terms and Conditions, the Company grants the User a non-exclusive, non-assignable, non-transferable, revocable, royalty-free licence, limited to the duration of the Contract, to install and use the Application via web app and on their own Devices for the purposes described in these General Terms and Conditions.

12.2 The User acknowledges and agrees that the licence right to use the Application is granted to them in the version existing in the market at the time of download and acceptance of these General Terms and Conditions and that any interruptions in maintenance and support depend on the life cycle of the Application itself.

12.3 All intellectual property rights to the Application and Services, the operating interface, their content, logos, trademarks, and any distinctive sign of the Company or third parties, remain the exclusive property of the Company or the third parties who own them. The User undertakes to use the Services in compliance with these rights and the limitations set forth in these General Terms and Conditions. Additionally, the User guarantees that they will not violate the intellectual property rights of the Company and/or third parties. The User is therefore expressly prohibited from:

 modifying, reproducing or using in any way such content, logos, trademarks and distinctive signs, as well as the editing, graphics, layout, and “look and feel” of any section of the Application and/or Services;

 using and/or reproducing for any purpose the trademarks and/or logos of the Company and/or Yasi One and/or third parties, as well as any other information, content or material available on the Application, without the written authorisation of the Company itself and/or the third party in question to which the trademarks and/or logos refer;

 decoding, decompiling or disassembling, modifying, translating, reverse engineering, attempting to identify the source code or protocols of the Application or any part or functionality thereof; the Application codes constitute trade secrets of the Company and its possible assignors;

 copying, burning, emulating, recording the Application, its contents, technical specifications, functionalities, and features, except as expressly permitted under these General Terms and Conditions;

 distributing, licensing, leasing, selling, reselling, transferring, publishing or otherwise exploiting the Services and/or the Application, other than as expressly permitted under these General Terms and Conditions;

 providing services, or developing products or derivative works or software applications based on the Application and/or the Services, or making use of them in any way;

 removing, obscuring, or modifying the General Terms and Conditions, or any notice or link relating thereto, or copyright notices, or other proprietary notice contained in the Application.

12.4 The User acknowledges and accepts that by using the Services, they do not become the owner of any property right, including intellectual and industrial property rights, over the trademarks, patents, names, signs or slogans, and any other distinctive sign of the Company, as well as over the Application, the Services and/or the contents to which they have access. The Application codes constitute trade secrets of the Company and its possible assignors.

12.5 The User retains the rights of use relating to their Inputs and Outputs, without limiting their ability to use the same for personal or commercial purposes, in accordance with these General Terms and Conditions.

13. EXPRESS TERMINATION CLAUSE

13.1 Without prejudice to what may already be provided for in these General Terms and Conditions, the Company reserves the right to terminate this Contract by simple written notice to the User, if the User defaults on even one of the obligations provided for in the following articles: 7 , 10 and 17.3 .

13.2 It is understood that, in any case of termination of the Contract for non-fulfilment or violation of the applicable regulations or the breach of these General Terms and Conditions by the User, the Company, without prejudice to the right to compensation for any damages caused by the User, will take against the User the measures referred to in Articles 7.5 and 7.6 of these General Terms and Conditions, without anything being due to the User, for any reason whatsoever.

14. MONITORING OF THE APPLICATION USE

14.1 The User agrees that the Company, directly and/or through third parties, at its discretion, may (without necessarily being obligated to) monitor the proper use of the Application or any part thereof in accordance with these General Terms and Conditions, and may share, where applicable or necessary, the relevant information with the User as part of any investigation to protect the Company’s or its affiliates’ rights and interests.

15. TERMINATION OF THE APPLICATION AND EFFECTS

15.1 The Company shall have the right to terminate the Application in whole or in part, at the sole discretion of the Company. In the event of termination of the Application pursuant to this article, the Company shall provide the User with no less than 30 (thirty) days’ prior notice, unless the Company is unable to do so. In such case, it is understood that the Company shall reimburse the User for any subscription fees already paid but not used.

15.2 If the Company decides to interrupt or discontinue the Application for any reason whatsoever, the User’s Account will be deactivated on the same day the interruption/discontinuation occurs, and the User will no longer have access to the Application. In such cases, it is the User’s responsibility to save any Content from the Application on their own devices, should they wish to retain it.

16. PROCESSING OF PERSONAL DATA

16.1 The Company undertakes to comply with applicable legislation on the protection of personal data. This Service is offered globally. The applicable framework is structured as follows, in order of priority: (i) the UAE Federal Decree by Law No. (45) of 2021 on the Protection of Personal Data (UAE PDPL), as the primary applicable law, given that the Company is established in mainland Abu Dhabi, United Arab Emirates; (ii) Regulation (EU) 2016/679 (GDPR), applicable as an extraterritorial layer pursuant to Article 3(2) GDPR in respect of processing operations involving individuals located in the European Union; (iii) for users located in the United Kingdom, the UK GDPR and the Data Protection Act 2018 apply. Additional applicable data protection frameworks may apply depending on the User’s country of residence, as further described in the Privacy Notice.

16.2 Data processing is carried out in accordance with the applicable principles and using technical and organisational measures appropriate to the risk, by manual and/or automated means, as provided for in the Privacy Notice made available to the User before or at the time of Account registration and in any case available within the Application. The User acknowledges that certain processing is necessary for: (i) Account registration and management; (ii) provision of the Service and management of transactions; (iii) security, fraud prevention, moderation, and compliance. Where the Service involves data transfers to third countries, such transfers are carried out in compliance with applicable legislation, including Standard Contractual Clauses and Transfer Impact Assessments where required, as indicated in the Privacy Notice.

16.3 Where the User has given specific consent during the registration process, personal data may be communicated to partner companies that promote or contribute to the distribution of Yasi One, acting as independent data controllers for their own managerial and promotional purposes. This consent is optional and does not condition access to the Service. The User may withdraw consent at any time via compliance@yasi.one. Further details are set out in the Privacy Notice available within the Application.

17. ASSIGNMENT OF THE APPLICATION – SUBCONTRACTING

17.1 As of now, the Company reserves the right to assign its technology platform (Application) and, consequently, this Contract to third parties.

17.2 The Company also reserves the right to subcontract, in whole or in part, the management of the Application or the provision of individual Services to third parties. The Company shall remain solely responsible to the User for the Services provided by its subcontractors.

17.3 The User is not permitted to assign the Contract and/or their Account to third parties.

18. TECHNICAL ASSISTANCE AND SUPPORT

18.1 To receive clarifications on the use of the Application and/or the Services, a dedicated “Technical Support” page is made available, accessible both within the Application (mobile and desktop versions) and via the link provided in the footer of the portal yasi.one. Such page includes a FAQ section relating to the Company’s products and services, as well as a contact form through which the User may submit assistance requests.

18.2 Unless otherwise indicated on the Application or on the Technical Support page, the Company does not guarantee predetermined response or resolution times. Requests will be handled according to priority (including, by way of example, matters relating to security, fraud, payments, or unavailability of the Service) and, where reasonably possible, within a timeframe compatible with the nature and complexity of the report.

18.3 To resolve reported technical problems, the Company reserves the right to temporarily suspend access to the Application, where necessary to restore its functionality, in accordance with Articles 8 and 9 of these General Terms and Conditions.

19. COMMUNICATIONS, REPORTS, AND COMPLAINTS

19.1 The User agrees that notices and communications concerning these General Terms and Conditions and the Services may be sent by the Company, at its discretion, by: (i) email associated with the Account; (ii) notifications sent to their Devices through the Application; and/or (iii) other contact details provided by the User during registration, where available.

19.2 For assistance or technical support requests, the User shall use the channels indicated in Article 18 (FAQ / Technical Support page). For communications of a legal or contractual nature not related to technical support (including reports, complaints, or requests from authorities), the User may contact the Company at the address indicated in the header of these General Terms and Conditions.

19.3 To the extent that the Service falls within the scope of Regulation (EU) 2022/2065 (Digital Services Act), the Company designates a dedicated section, clearly identifiable and accessible on the website and within the Application, as the single point of contact for communications relating to reports of illegal content, complaints, and requests from authorities.

19.4 The User may at any time send a report to the Company regarding any Content transmitted by other Users and any External Links that the User considers to be illegal or incompatible with these General Terms and Conditions. The report should include, where possible: (i) identification number or link to the content; (ii) reason (including, if known, the right or rule allegedly violated); (iii) contact details for communications; and (iv) declaration of good faith. The Company will send an acknowledgement of receipt of the report to the User without undue delay, as well as notify, at a later date, its decision regarding the information to which the report relates. Reports are handled in an automated manner based on the following objective criteria: priority based on type of report and reporting history. Reports may be handled, in whole or in part, through automated means based on objective criteria without prejudice to the possibility of human review where required or appropriate.

19.5 In the event that a User’s report concerning Content shared by other Users is upheld, the Company will provide the User through the dedicated channels available within the Application with a clear and specific explanation. Such communication shall indicate, where reasonably possible: (i) the measures taken and their duration; (ii) the provision of the General Terms and Conditions and/or the relevant legal basis; and (iii) the procedures for lodging an internal complaint pursuant to Article 19.6.

19.6 A User who has submitted a report or who is the subject of a decision based on the fact that the User’s Content constitutes illegal content or is incompatible with these General Terms and Conditions may, within 6 (six) months from when they submitted the report or received the decision, present a complaint to the Company. Complaints may be submitted through the dedicated channel available within the Application. The Company will communicate the reasoned outcome within a reasonable time and, where possible, within 14 (fourteen) days of receiving the complaint, except in cases of complexity, exceptional volumes, or requests from the competent Authority.

19.7 The User undertakes to use the reporting and complaint mechanism in good faith. Where the Company detects repeated reports or complaints that are manifestly unfounded, instrumental, fraudulent, or abusive, it may adopt proportionate and progressive measures, including temporary restrictions on the use of the reporting/complaint channels and, in the most serious or repeated cases, the suspension or the closure of the Account. This shall be without prejudice to the User’s ability to exercise their rights through alternative channels provided for under applicable law. It is understood that such measures do not affect the handling of reports relating to content that is actually illegal or pose an imminent risk to the safety of Users or the Application.

19.8 Without prejudice to the possibility of recourse to the competent judicial authority and other remedies provided for by applicable law, the User acknowledges that, where the Service is offered to recipients in the European Union and to the extent that it falls within the scope of Regulation (EU) 2022/2065 (Digital Services Act), the User established in the EU may have recourse to out-of-court dispute settlement bodies certified pursuant to the DSA, to resolve disputes relating to the Company’s decisions on content and moderation. Such recourse shall not affect the User’s right to lodge a complaint with the competent authorities or to bring legal action.

19.9 The User acknowledges that, in the event that a judicial or administrative authority issues an order to the Company to counteract one or more specific illegal contents resulting in the removal or disabling of a Content or External Link or the disabling, suspension or termination of an Account, the Company will notify the User through the dedicated channels available within the Application, including notifications in the User’s Account, at the latest when the order is acted upon or, if applicable, at the time specified in the order by the issuing authority. Such notification will include the reasoning behind the order, its content, the legal remedies and avenues of appeal available under applicable law, and a description of the territorial scope of the order, as well as information on the redress mechanisms available to the provider and recipients of the service concerned.

19.10 The User acknowledges that the Company may receive from a judicial or administrative authority, an order to provide specific information on one or more Users; in this case, the Company will give notice to the User through the dedicated channels available within the Application, including notifications in the User’s Account, about the receipt of the order and the actions taken on the same, providing indication regarding the reason for the order and the User’s available remedies or right to appeal.

19.11 Where the Service is offered to recipients established in the European Union and to the extent that applicable EU legislation (including Regulation (EU) 2022/2065) requires the appointment of a legal representative in the EU, the Company shall make such appointment and make the relevant contact details available on the Application, including for the purposes of communications with the competent authorities and with the recipients of the Service.

19.12 Where the Service is offered to recipients in the European Union and where required under Regulation (EU) 2022/2065, the Company publishes on the Application the information and reports required under that Regulation, including aggregate data on moderation activities and the handling of user-submitted reports.

20. MISCELLANEOUS

20.1 The invalidity or ineffectiveness of any provision of these General Terms and Conditions shall in no case result in the invalidity or ineffectiveness of the remainder.

20.2 Failure or delay by either Party to exercise any of the rights, powers or faculties granted to it under these General Terms and Conditions will operate as a waiver circumscribed to the individual case and will not prevent its subsequent exercise. The possible granting of extensions of time or other forms of deferment by one Party in favour of another will in no way alter the responsibilities identified by this Contract to be borne by each Party.

20.3 To the extent that the Service is offered to recipients in the European Union, the Company applies the relevant rules of Regulation (EU) 2022/2065 (DSA) and, where relevant, the principles applicable to intermediary services.

21. APPLICABLE LAW AND JURISDICTION

21.1 These General Terms and Conditions, including their validity, interpretation, performance, and termination, as well as any dispute arising out of or in connection with them, are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Abu Dhabi, excluding conflict of law rules.

21.2 Without prejudice to the provisions applicable to consumer matters set forth below, the Parties irrevocably agree that any dispute arising out of or in connection with these General Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of Abu Dhabi, United Arab Emirates.

21.3 Where and to the extent that the User qualifies as a consumer under applicable law — including, for users resident in the European Union, applicable EU consumer protection legislation — such statutory consumer rights and any mandatory jurisdiction or governing law provided for by applicable law shall remain unaffected. In particular, consumers resident in EU Member States retain the right to bring proceedings before the courts of their place of residence and to rely on mandatory consumer protection provisions of the law of that Member State, to the extent that such provisions cannot be derogated from by agreement.

21.4 Nothing in the foregoing limits the Company’s right to seek urgent injunctive relief from the competent courts, where necessary to protect its rights (including IP rights, security, and unauthorised access).